I’d worked for several “international” companies before, but never was I so integrated with a global team as I was when I worked for Google. I found myself constantly communicating with people in India, Denmark, Holland, Ireland, London…my co-workers were everywhere. But we definitely always felt like a team. I may have had to wait for a few hours to get an answer to my questions, but none of us felt left out in the cold.
Other companies are growing and becoming global, and managing those teams don’t always come easy. But, don’t fear! I’ve been reading my Harvard Business Review again and an article I found in the October, 2015 issue reminded me how my manager got the most out of his global team…and how you can help your manager do the same.
Help your manager create a sense of unity for the team – In my current position, we just purchased a company that’s on the other side of the country. Granted, they’re only a few time zones away and still a part of the United States, but I’m bent on making sure we know each other and become friendly. When you’re dealing with different cultures, this is very important. Set aside a few minutes in every meeting to talk about what’s going on in each others’ worlds, focus on what’s unique about each other’s culture. The idea here is to create balance, so no one feels like someone else has more of the manager’s attention.
Make sure your manager is accessible to the whole team – This might mean your manager taking calls during off hours, especially if he has teams in Singapore or India, but all team members should feel they have as much of the manager’s attention as they need. And allow for unstructured conversations here as well – talk about that work commute whether it leads to your door or to a door halfway around the world.
Is everyone understanding and being understood? – In the midst of an exciting conversation, it’s easy for someone who doesn’t speak English as her native tongue to miss some of the conversation. In your duties of taking minutes, this is an excellent opportunity to stop the conversation, summarize, and make sure everyone in the group understands what’s been decided.
Exercise redundant communication – As an assistant, you can assist your manager in making sure that messages are heard. Follow up after meetings and conversations with emails that restate the mandates and decisions the group and your manager arrived at. This will confirm that everyone in the group understands the direction in which the team is headed.
Being a part of a global team is a very rewarding experience. I remember celebrating Indian holidays on video conference with our team in Dehli, or asking our Australian counterparts what my day was going to be like tomorrow. Learning about the rest of the world is great fun, and working with a diverse set of people to accomplish great things is even better. As a Revolutionary Assistant you can help guide your manager to success with an international group.
Next post: Wednesday, March 16